The Chimney Guys

Customer Service Representative

Pay: Starting at $18/hr + Full-Time Benefits

Schedule: Monday-Friday, 9:00 AM - 5:00 PM

Are you friendly, detail-oriented, and passionate about delivering excellent customer service? Do you have strong multitasking skills and enjoy working in a fast-paced environment? If so, we'd love to have you join The Chimney Guys family!

As a Customer Service Representative (CSR) with The Chimney Guys, you'll play an essential role in keeping our operations running smoothly by answering phones, dispatching technicians to service calls, and scheduling appointments for our valued customers. You will be the first point of contact, representing our company and ensuring every customer feels heard, valued, and taken care of.

Responsibilities:

• Answer incoming calls and address customer inquiries in a professional, friendly manner
• Dispatch technicians to service calls based on urgency and availability
• Schedule appointments for chimney services and ensure all details are accurate
• Communicate effectively with both customers and team members to ensure smooth operations
• Maintain accurate records of service calls, schedules, and customer interactions
• Provide helpful and empathetic support to customers with questions or concerns

Qualifications:

• Previous Customer Service experience preferred
• Excellent communication skills (both verbal and written)
• Ability to multitask and stay organized in a fast-paced environment
• Detail-oriented with strong problem-solving abilities
• Friendly, empathetic, and professional demeanor
• Ability to pass a background check and drug test
• Valid driver's license

Why Join Us?

• Competitive pay starting at $18/hr
• Hybrid/remote position
• Paid training, certifications, and ongoing industry education
• Health, dental, vision, and life insurance
• 401(k) with company match
• Health savings account (HSA)
• Paid time off

The Chimney Guys is the place for you!

The Chimney Guys LLC is an equal opportunity employer. We comply with all applicable federal, state, and local employment laws. We do not discriminate based on race, color, religion, sex, age, disability, national origin, or any other legally protected class.

or any other legally protected class.